Brand Promotion & Customer Relationship Manager

Position Overview

We are hiring a highly motivated Brand Promotion & Customer Relationship Manager to elevate Arctic Soul’s visibility, strengthen customer loyalty, and support our long-term growth strategy. The ideal candidate will lead brand-focused initiatives, enhance customer experience systems, and apply data-driven methods to deepen engagement with our expanding community of customers.

Key Responsibilities

Brand Promotion & Marketing

• Develop and implement brand promotion strategies across digital and traditional platforms.
• Manage campaigns that enhance brand awareness, product visibility, and market positioning.
• Coordinate with designers, content creators, and external vendors to produce high-quality promotional materials.
• Track brand performance metrics, analyze trends, and prepare periodic reports.

Customer Relationship Management

• Lead CRM strategies to strengthen customer retention, satisfaction, and repeat engagement.
• Manage and update customer databases, segmentation profiles, and outreach workflows.
• Respond promptly and professionally to customer inquiries and ensure timely issue resolution.
• Utilize customer insights to inform marketing decisions and improve service quality.

Partnerships & Community Engagement

• Support collaborations with retailers, influencers, and brand ambassadors.
• Organize community events, pop-up activities, and promotional initiatives.
• Work closely with sales, design, and operations teams to align brand initiatives with organizational priorities.
• Contribute to product launch planning, campaign calendars, and internal communications.

Qualifications & Experience

• Required: Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Preferred: Master’s degree in Media Communication and Journalism is an asset.
• Minimum 3 years of experience in brand management, digital marketing, or CRM roles.
• Strong skills in social media management, content creation, and audience engagement.
• Experience working with CRM platforms, customer analytics, and digital marketing tools.
• Excellent communication, interpersonal, and project management abilities.
• Ability to work independently in a fast-paced, creative, and evolving environment.

How to Apply

Please send your resume with cover letter to the email address below. We thank all applicants for their interest. Only those selected for an interview will be contacted.